Frequently Asked Questions
Welcome to our FAQ page, where we’ve gathered everything you need to know about shopping with us. From sizing and shipping to returns and rewards, we’ve got you covered. Explore the answers to your most frequently asked questions and shop with confidence!
About Us
Our Service
Support
Who Are We?
Founded in Brooklyn in 1997, Office Distributor has grown from a small family business into a trusted supplier for businesses, schools, medical facilities, and non-profits across the Tri-State area. What started with ink and copy paper has expanded into a full range of office essentials delivered with competitive pricing, reliability, and a personal touch.
What products do you sell?
We carry a full range of office supplies, including paper, toner, ink, pens, cleaning supplies, breakroom essentials, packaging, and more. Whether you’re a small business or a large corporate office, we stock everything you need to keep your workplace running smoothly.
Do you offer custom printing or private-label products?
Yes! We provide custom office supplies (like branded folders, pens, and stationery) and can also arrange private-label solutions for businesses that want their own brand identity on supplies.
How Long Have You Been in Business?
For over two decades, we’ve been more than a supplier we’re a partner in productivity. Rooted in Brooklyn’s spirit of hard work and community, our mission is simple: keep your workplace running smoothly with dependable products and exceptional service you can count on.
Do you ship outside New York City?
Yes, we ship nationwide. Delivery times and costs vary depending on your location and order size.
Do you offer bulk discounts?
Yes. We specialize in serving businesses that buy in volume. Contact us for customized pricing on bulk orders.
Is there a minimum order requirement?
No strict minimum. However, for free local delivery, we may require a low order threshold (for example $99). Smaller orders can still be delivered, but may include a service fee.
Can I return or exchange products?
Yes, we offer 30-day returns on most unopened items. For defective products, we will provide a full refund or replacement.
Do you match competitor pricing?
Yes. If you find a lower price from a reputable competitor, let us know — we’ll work to match or beat it.
How can I place an order?
You can place orders directly on our website, by phone at 718-232-6020, or by email. Business customers can also set up recurring supply programs.
What if an item is out of stock?
Our team will either provide an exact restock date, suggest an equivalent substitute, or special-order the product for you.
Can I open a business account with OfficeDistributor.com?
Absolutely. Business accounts include:
• Net 30 payment terms (upon approval)
• Dedicated account manager
• Volume discounts
• Customized supply programs
What payment methods do you accept?
We accept all major credit cards, ACH payments, and checks for approved accounts.
How can I contact customer support?
You can reach us through:
Email: info@officedistributor.com
Phone: 718-232-6020
Live Chat: We’re here Monday–Friday, 9 AM–6 PM EST.
In-Store Support: Visit our store for in-person assistance
Couldn’t Find Your Answer? Ask Us Questions!
We will answer any questions you have, don’t hesitate to contact us immediately. We will reply you within 24 hours.
